The After-Hours Booking Problem: What Your Hotel Is Losing Every Night
Here’s a scenario that plays out at hundreds of hotels every single night. A couple planning their anniversary dinner searches for a hotel with a rooftop restaurant. They find your property at 11:47 pm. They click through to your website, have a look around, can’t find pricing for a private dining event, and there’s no […]
For CMOs, CX Heads, and Leaders who know that ‘Good Enough’ isn’t nearly enough anymore
If you’re a CMO or CX leader, you’ve likely invested in one of these. Maybe it helped reduce ticket volume. Maybe it even shaved a bit off the cost centre. But did it improve the experience? Did it leave customers feeling seen, heard, or helped?
Google Rolls Out AI Agents to Boost Marketer Performance
This isn’t just Google flexing. It’s a signal. AI agents are quietly showing up everywhere—browsers, websites, apps and more.
Is the Singularity Almost Here? Depends Who You Ask.
Back in 2005, futurist Ray Kurzweil said we’d hit artificial general intelligence (AGI) by 2029, with full-blown singularity arriving in 2045. A bold claim at the time. Less so now.
Custom AI Agents Are the Real Game Changers in Customer Experience
CX Network reports that 60% of customers worry that bots will misinterpret their questions. Think about that.
The Trillion-Pound Question: Why Norway’s Fund Boss Demands AI Adoption
The world’s largest sovereign wealth fund, managed by Norway, now requires all 670 employees to adopt AI tools in their daily work.