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If you’re a CMO or CX leader, you’ve likely invested in one of these. Maybe it helped reduce ticket volume. Maybe it even shaved a bit off the cost centre. But did it improve the experience? Did it leave customers feeling seen, heard, or helped?
This isn’t just Google flexing. It’s a signal. AI agents are quietly showing up everywhere—browsers, websites, apps and more.
Back in 2005, futurist Ray Kurzweil said we’d hit artificial general intelligence (AGI) by 2029, with full-blown singularity arriving in 2045. A bold claim at the time. Less so now.
CX Network reports that 60% of customers worry that bots will misinterpret their questions. Think about that.
The world’s largest sovereign wealth fund, managed by Norway, now requires all 670 employees to adopt AI tools in their daily work.
